Return Policy

At tuutsy INC, we strive to ensure that every purchase meets or exceeds your expectations. However, if you are not completely satisfied with your purchase, we are here to help.

1. Returns

1.1. You have 21 days to return an item from the date you received it.

1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds

2.1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

2.2. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Exchanges

3.1. If you need to exchange an item for a different one, please contact us within 21 days of receiving your order. You will be responsible for any price difference and shipping costs associated with the exchange.

4. Shipping

4.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4.2. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

5.1. In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a return, replacement, or refund as quickly as possible.

6. Contact Us

6.1. If you have any questions about our return policy, please contact us at cs@tuutsy.com.